Classify incoming messages, create tickets, assign to the right team, and escalate unresolved issues on schedule — without a dispatcher.
How It Works
01
Receive
Support requests arrive via WhatsApp, email, web form, or any channel you use.
02
Classify
AI reads the message and tags it: urgent/normal, billing/technical/general.
03
Assign
Ticket created in your helpdesk and routed to the right queue or agent.
04
Escalate
Unresolved tickets after X hours auto-escalate to a manager with context.
What We Eliminate
- Support requests buried in a shared inbox
- Wrong person handling technical issues
- No SLA tracking or escalation path
- Customers waiting days for a first response
Tools We Work With
- Freshdesk / Zendesk / HelpScout
- WhatsApp Business API
- Gmail shared inbox
- Slack for internal escalation
Ready to automate this?
Tell us about your setup and we'll send a custom plan within 48 hours.
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